Privacy & Data Protection

Privacy Policy — InFlow

Last Updated: October 2025

Welcome to InFlow, a Creator Intelligence Platform developed by PT Mitra Optimasi Handal. We are committed to protecting the privacy of all users, creators, and partners who interact with our platform and services.

1. Information We Collect

a. Public Creator Data

  • Public profile name and username
  • Profile photo and bio
  • Follower count, engagement metrics (likes, comments, views)
  • Audience demographics (aggregated and anonymized)

b. Business and Account Information

When you register, request a demo, or communicate with us, we may collect:

  • Your name, company name, and business email
  • Communication content (emails, messages, inquiries)

c. Technical Data

We may collect browser type, operating system, and general analytics data (via Google Analytics or similar tools) for product improvement.

2. How We Use the Information

We process data only for the following legitimate purposes:

  • To provide creator discovery, analytics, and campaign performance insights
  • To improve and personalize your platform experience
  • To communicate with you regarding your account or inquiries
  • To ensure platform security and prevent misuse

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Union (EU), our legal bases for processing include:

  • Legitimate Interest (Art. 6(1)(f)) — analyzing publicly available creator data to deliver insights to brands
  • Consent (Art. 6(1)(a)) — when you submit forms or subscribe to communications

4. Data Retention

We retain data only for as long as necessary:

  • Public creator data: up to 12 months, then refreshed or anonymized
  • User account data: retained while your account remains active
  • Inquiry or demo requests: retained up to 6 months after closure

After these periods, data is deleted or anonymized.

5. Data Security

We use secure encryption, restricted access controls, and regular system monitoring to protect stored data. Access to sensitive information is limited only to authorized team members and service providers under confidentiality agreements.

6. Data Sharing

We may share limited data with:

  • API partners in accordance with their privacy terms
  • Service providers for hosting, analytics, and communication (all under data processing agreements)

We do not sell or rent personal data to advertisers or unrelated third parties.

7. Your Rights (for EU Residents)

If you are an EU data subject, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability

To exercise these rights, please contact us at inflow@inflowinsight.com. We will respond to valid requests within 30 days.

11. Contact Us

For any questions, data requests, or privacy concerns, please contact:

InFlow by PT Mitra Optimasi Handal

inflow@inflowinsight.com

Yogyakarta, Indonesia

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